- Monday: 9.30am – 5.30pm
- Tuesday: 8.30am – 5.30pm
- Wednesday 9.30am – 5.30pm
- Thursday 8.30am – 5.30pm
- Friday 8.30am – 4.30pm
- Saturday: Closed
- Sunday: Closed
You will be speaking to one of our reception staff who will ask you for some details e.g Name, Date of Birth, Address. We frequently have patients with the same or very similar names so it is very important that they establish your correct details.
We always try to accommodate patients with same day appointments if this is your request. Occasionally however the surgery may be very full and the reception staff may ask you if your appointment is of an urgent nature. If this is the case we will do our best to get you seen on the day.
This information will then be passed to a Triage Nurse who will ring you back as soon as is possible. The Nurse will gather all the relevant medical information and make an assessment which will lead to one of the following:
The next available appointment will be offered for the patient to attend a doctor at the Southdoc centre nearest to you.
For patients who are seriously ill or suffer from lack of mobility, a house call will be offered.
If the details given suggest a minor medical problem, the Nurse will give advice to the patient/guardian.
The Southdoc office will forward details of your phone call and subsequent consultation to the doctor whom the patient has nominated at the earliest opportunity. In most cases this information will be faxed to your GP early the following morning.
The Blackpool Premise Coming from Cork City:
Turn right into blackpool shopping centre but take the first left turn drive all the way around. You pass atlantic homecare/reids/costa coffee shop all on your right in the square. Carry on until you get to the old Sunbeam factory. Treatment centre on corner.
If the advice you require is of an urgent nature, please highlight this to the receptionist in order that you can speak to the doctor at the earliest opportunity.
Most call-backs will be made either in the lunchtime period or directly after surgery is finished in the late afternoon/evening.
Please note that in some instances your doctor may wish to see you before issuing a new prescription. This is in order to have up-to-date information on your physical well-being. You must be reviewed at least every 6 months whilst on long term drugs for legal reasons.
The following steps should be taken once you have the prescription:
- Call to the surgery with the prescription before attending the pharmacy.
- The reception staff will then take a photocopy of the prescription.
- You will be given the original prescription back which you can give to the pharmacist.
- Your doctor will write up the prescription from the photocopy and you may collect the prescription from reception 48 hours later. The prescription should then be taken to your pharmacy to collect the remainder of the medication owed to you.
Receipts are automatically issued at the time of payment for each visit – PLEASE RETAIN YOUR RECEIPTS – you will need these when claiming back under the MED 1 or any private insurance you may have.
- Full Medical Card
- Doctor Visit Card or DV Card
Not all services are covered under the schemes – common services not covered include:
- Driving Licence Medical and Driving Licence Eye Test.
- Travel Vaccines.
Other services NOT covered include: Medical examinations or reports for legal purposes; Examinations relating to insurance policies; Pre-Employment examinations; School entry examinations; Examinations in connection with fitness to take part in sports; Some vaccinations; Some family planning services; Pregnancy tests.
Please enquire at reception for further details.